Luxe Bespoke Lighting - Terms of Service
Effective Date: 01/01/2024
Welcome to Luxe Bespoke Lighting. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Luxe Bespoke Lighting, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing our website or purchasing products from Luxe Bespoke Lighting, you accept these Terms in full. If you disagree with any part of these Terms, please do not use our services.
2. Eligibility
You must be at least 18 years old or the legal age in your jurisdiction to purchase products from Luxe Bespoke Lighting. By using our services, you represent that you meet these eligibility requirements.
3. Orders and Payment
Order Process: Orders can be placed through our website or by contacting us directly. All orders are subject to acceptance and availability.
Payment: We accept major credit cards, debit cards, and other payment methods listed at checkout. Payment must be completed in full before we process your order.
Pricing: All prices are listed in [Currency] and are subject to change without notice. We reserve the right to correct pricing errors at any time.
4. Custom Orders
Luxe Bespoke Lighting specializes in custom lighting solutions. All custom orders are made to your specifications. Once a custom order is confirmed and production begins, cancellations or changes may not be possible. Please review your custom order carefully before confirming.
5. Shipping and Delivery
Shipping Time: We offer standard and expedited shipping options. Estimated shipping times will be provided at checkout.
Delivery: While we strive to meet delivery timelines, Luxe Bespoke Lighting is not responsible for delays due to factors beyond our control, such as carrier delays or customs processing.
Shipping Costs: Shipping costs are included at no extra charge in the product shown price.
6. Returns and Refunds
Standard Products: We accept returns on non-customized products within 30 days of delivery, provided the product is in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Custom Orders: Due to the bespoke nature of custom orders, these items are non-returnable and non-refundable unless they arrive damaged or defective.
Refunds: Approved refunds will be issued to the original payment method within 7-10 business days.
7. Product Warranty
We stand behind the quality of our products. All Luxe Bespoke Lighting products come with a 2 year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, incorrect installation, or normal wear and tear.
8. Intellectual Property
All content on our website, including product designs, text, images, logos, and trademarks, is the property of Luxe Bespoke Lighting or our licensors. Unauthorized use of this content is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Luxe Bespoke Lighting is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Our total liability is limited to the amount paid for the product in question.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy below for details on how we collect, use, and protect your information.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on our website with the updated date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of The United Kingdom, without regard to its conflict of law principles.
13. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
Luxe Bespoke Lighting
Email: sales@luxe-bespoke.com
Phone: +44 7821 556458
By using Luxe Bespoke Lighting’s website and services, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Luxe Bespoke Lighting!