Refund policy

Refund & Returns Policy

At Luxe Bespoke, we want you to be completely satisfied with your purchase. If you wish to return an item, please read the following policy carefully.

Returns

You have the right to return your order within 14 days of receiving your item in accordance with the Consumer Contracts Regulations.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where possible.
Include all accessories, instructions and components supplied with the product.
Be free from signs of installation, assembly, wear, damage or misuse.

We reserve the right to refuse a refund or apply a deduction if the returned item shows signs of use or has been damaged whilst in the customer's possession.

Return Postage

Unless the item is faulty, damaged upon arrival or sent incorrectly, the customer is responsible for all return shipping costs.

We recommend using a tracked and insured delivery service, as Luxe Bespoke cannot accept responsibility for items lost or damaged during return transit.

Faulty or Damaged Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

Where a fault or error is confirmed, we will arrange an appropriate resolution, which may include a replacement, repair or full refund. In these cases, return shipping costs will be covered by Luxe Bespoke where applicable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5 to 10 working days. Please note that your bank or card provider may take additional time to process the refund.

Original delivery charges are non-refundable unless the return is due to a faulty or incorrect item.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

Products that have been used, assembled or installed.
Items that have been personalised or made to order.
Products returned without their original packaging where this affects their resale value.
Clearance or final sale items (where stated at the time of purchase).