Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to Luxe Bespoke. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Luxe Bespoke is an online retailer specialising in premium furniture, lighting and home & garden products.

Luxe Bespoke

Email: sales@luxe-bespoke.com

Telephone: 0800 302 9931

Website: www.luxe-bespoke.com

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this website.

You agree not to misuse this website or use it for any unlawful purpose.

3. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an email acknowledging receipt. This does not constitute acceptance of your order.

A contract is formed only once your order has been dispatched.

We reserve the right to refuse or cancel any order at our discretion, including where pricing errors, stock issues or suspected fraudulent activity occur.

4. Prices

All prices displayed on our website are in Pounds Sterling (£ GBP).

Prices may be changed without prior notice.

Any delivery charges will be clearly displayed during checkout before payment is made.

5. Payment

Payment must be received in full before goods are dispatched.

We accept payment through the payment methods displayed during checkout.

All payment information is securely processed by our payment providers. Luxe Bespoke does not store your payment card details.

6. Product Information

We make every effort to ensure product descriptions, images and specifications are accurate.

However:

Colours may vary due to monitor settings.
Measurements may vary slightly due to manufacturing tolerances.
Natural materials may display unique variations in colour, grain or texture.

These variations do not constitute faults.

7. Delivery

Delivery times shown on our website are estimates only.

While we aim to dispatch and deliver orders within the stated timeframe, delays may occur due to circumstances beyond our control.

Luxe Bespoke shall not be liable for delays caused by couriers, manufacturers, customs or unforeseen events.

Risk in the goods passes to the customer upon delivery.

8. Returns and Refunds

Please refer to our Refund & Returns Policy for full details.

Returned items must be unused, in their original condition and returned within the applicable return period.

Unless the item is faulty or supplied incorrectly, customers are responsible for return shipping costs.

9. Faulty Goods

If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

Where a genuine fault is confirmed, we will provide an appropriate remedy in accordance with your statutory rights.

10. Cancellations

Customers have the right to cancel eligible orders in accordance with UK consumer legislation.

Certain made-to-order, personalised or bespoke products may not be eligible for cancellation once production has commenced.

11. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions and designs, is the property of Luxe Bespoke or its licensors.

No content may be copied, reproduced or used without prior written permission.

12. Website Use

You agree not to:

Use the website unlawfully.
Attempt to gain unauthorised access to our systems.
Upload malicious software.
Copy or scrape website content.
Interfere with the operation or security of the website.

13. Limitation of Liability

To the fullest extent permitted by law, Luxe Bespoke shall not be liable for:

Indirect or consequential losses.
Loss of profits or business.
Delays outside our reasonable control.
Damage resulting from misuse, incorrect installation or improper maintenance of products.

Nothing within these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.